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| Where can I find the BBI part numbers for Ironclad gloves? |
| You can find the cross reference by clicking this link. |
| What is the cut off hours to place my order? |
| The cut off time is 2:30pm (some locations may vary) |
| What are your operational hours? |
| Office and will call hours are from 8:00 am to 5:00pm. Please call 800-275-0050 to request possible extended will call hours. |
| How do you become a BBI/Proferred/Ironclad distributor? |
| Please apply here. Prospects must currently be a distributor with a brick & mortar location and able to have a BBI representative visit the site. |
| What is your company address? |
| Please visit our contact page for quick access to our locations. |
| I am an authorized BBI Distributor, how do I get a login? |
| Contact your BBI representative at 800-275-0050 for a login and an email invitation will be sent to you. |
| What is your Prepaid policy? |
| Download PPD policy here. |
| What kind of fasteners do you carry? |
| You can view our family of products by downloading here. |
| Do you carry Torx® products? |
| BBI’s fasteners are called 6 lobe |
| What is your return policy? |
| Products vary. However, you may find detailed information on the auto authorize help tab when logging into your account. |
| How do I know which shipping warehouse is best for my location. |
| The BBI system will automatically default to the nearest shipping warehouse. However, you may change the shipping location anytime at the time of ordering. |
| Do you only supply what’s available on your website? |
| No, BBI has a vast majority of products available for sale not listed on the website. BBI also offers Special Mill production and secondary processing. Please contact your BBI representative for non-standard items available for purchase. |
| How do I obtain tracking information on an order? |
| Login into the BBI system, click on the PO inquiry tab, there you will find the tracking number or signature of your purchase order. |
| How do I know my order is ready for will call? |
| Login into the BBI system, click on the PO inquiry tab, there you will find a note that your package is ready. |
| How do I return a Proferred Tool? |
| Most of our Hand Tools have a lifetime warranty. If you are unhappy with your purchase due to a manufacture defect, you may inquire by clicking here. |
| I am NOT a distributor but I have a question about Proferred |
| Please email support@proferred.com or visit our website at proferredscrews.com |
| What is your minimum order? |
| For existing customers, standard minimum order is $100 For new customers please see terms and conditions located in the application form here. |
| Where do I find material testing reports? |
| Login to the BBI system. Click on the Services Tab, then click on MTR. Unable to see MTR’s? Contact your BBI account manager to check if you are a primary authorized user. |
| Does BBI only import? |
| No, BBI is a wholesale distributor of both import and domestic products. |
